Shipping

Shipping Policy Effective Date: August 6, 2024 Welcome to FeedChem Technology! We are committed to providing you with the best products and services. Below is our shipping policy to ensure you have a clear understanding of how we handle and process your orders. Shipping Locations FeedChem Technology ships products within South Africa and to selected international locations. If you are unsure whether we can ship to your location, please contact our customer service team before placing your order. Processing Time All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Domestic Shipping: Standard Shipping: 3-7 business days Express Shipping: 1-3 business days International Shipping: Standard International Shipping: 7-14 business days Express International Shipping: 3-7 business days Please note that delivery times are estimates and may vary depending on the destination and any unforeseen delays. Order Tracking Once your order has been shipped, you will receive an email notification with tracking information. You can use this information to monitor the progress of your shipment. Shipping Restrictions We do not ship to P.O. Boxes or APO/FPO addresses. Certain products may have restrictions and cannot be shipped to specific destinations. If this affects your order, we will contact you promptly. Customs, Duties, and Taxes FeedChem Technology is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Damages and Issues If your order arrives damaged or if you receive the wrong item, please contact us immediately at support@feedchem.co.za with your order number and details about the product. We will address the issue promptly to ensure your satisfaction. Returns and Exchanges For information on returns and exchanges, please visit our Returns Policy page. Contact Us If you have any questions or concerns about our shipping policy, please contact us at: FeedChem Technology Email: support@feedchem.co.za Phone: 27 (0) 82 404 4166 Address: 46 Main Street Witfield Boksburg JHB SA. Thank you for choosing FeedChem Technology! We appreciate your business and strive to provide you with the best service possible.